Frequently Asked Questions

Garage Doors

Can I get a service call after hours or on the weekends?
We have service hours on Saturday mornings at regular rates. To schedule service, please call 419-624-0200.

Can I add a keypad to my existing garage door opener?
Yes, newer rolling code technology allows keypads to be added wirelessly to any operator manufactured after 1996.

Can I replace a damaged section of my door, or do I need to replace the whole door?
Yes, replacing only a section of your garage door is possible. In some cases; however, depending upon the damage involved, it may be more cost effective and safer for the entire door to be replaced. Contact us to evaluate your specific situation and we will determine best solution.

Where can I get extra remotes for my garage door opener? Where can I get batteries for my garage door opener?
All universal remotes are not the same. Come to Overhead Door Company of Toledo for brand specific replacements and fresh batteries.

I just heard a loud bang coming from my garage, what should I do?
The noise you heard is most likely a broken spring. This can be dangerous, so please do not attempt to open the door. Call Sandusky Door & Hearth immediately for service.

The opening around my garage door is painted and constantly peeling and needing new paint and it doesn’t match my garage door. Can you help?
Yes. We offer Aluminum Jamb Wrap in multitudes of colors to match your existing siding, house trim or garage door that is clean and maintenance free. Aluminum Jamb Wrap easily covers up cracked and split wood and gives a smooth finish to your garage door opening.

Do you provide free estimates?
Yes. You can call us with the size of your garage door and the style you prefer and we can give you pricing over the phone. We always come out to the house to double check measurements before ordering a new door, and there is no fee for this service.

Can my garage door be painted?
Many of our residential garage doors can be painted. Please contact a sales or service person at Sandusky Door & Hearth for specific painting instructions for your particular model of door. In addition, most of our commercial doors can be powder-coated almost any color at the factory. There are over 197 powder coat colors to best complement the look of your home or your facility.

What is the difference between the Screw, Belt and Chain drive garage door openers?

Screw Drive:
Powerful, fast and quiet. Maximum power for heavy doors.

Belt Drive:
Quiet and smooth performance. Ideal for garages adjacent to living areas.

Chain Drive:
Rugged and reliable. Suitable for most garage doors.


Are gas hearth products expensive to operate?
Operating cost will vary by region, by gas utility, and by fuel type. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. LP units run slightly higher. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area.

How do I clean my gas logs?
Never, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.

Why am I feeling a cold draft from my wood burning fireplace?
There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that could also cause a draft. Please check with your builder or installer on the insulation of the chase.

Doesn’t the solid glass panel keep me from getting heat out of my direct vent gas fireplace?
On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill.

How much gas does the pilot light use?
A pilot light will burn 800 to 1500 BTUs/hr. Your monthly gas bill should include your exact cost per “therm” (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.

Big Green Egg

What’s the big deal with the Big Green Egg? Why is it so popular?
If you don’t know, ask someone who owns one. They will be sure to tell you why they love it! There are as many reasons to love the Big Green Egg as there are ways to cook on it. The ceramic construction of the Big Green Egg is designed to absorb smoky flavors from cooking and infuse that smoky flavor into other food you cook. The more you use it, the better it works. Its versatility allows quick cooking of burgers and steaks, baking pizzas or cornbread, and long, slow smoking of ribs. The cooking options are endless with some of our customers even cooking their Thanksgiving turkeys on the Big Green Egg!